Business Process Transformation Associate

Austin, USA
Oct 24, 2022
Nov 03, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
About Us:

We are PIMCO, a leading global asset management firm. We manage investments and develop solutions across the full spectrum of asset classes, strategies and vehicles: fixed income, equities, commodities, asset allocation, ETFs, hedge funds and private equity. PIMCO is one of the largest investment managers, actively managing more than $2.2 trillion in assets for clients around the world. PIMCO has over 3,070 employees in 22 offices globally. PIMCO is recognized as an innovator, industry thought leader and trusted advisor to our clients.

PIMCO is one of the world's premier fixed income investment managers with thousands of professionals around the world united in a single purpose: creating opportunities for our clients in every environment. Since 1971, we have brought innovation and expertise to our partnership with the institutions, financial advisors and millions of individual investors who entrust us with their assets. We aspire to cultivate performance and leadership through empowering our people, diversity of thought, and a commitment to an inclusive culture that engages in our global communities.

Position Description:

Role Overview
The asset management industry is undergoing significant change necessitating (i) enablement of new businesses and revenue, (ii) improvement of efficiency and (iii) reduction of business risk. The Operations Transformation team's mission is to use digital technology, robust workflows, and the collective talent of our teams to support the business at the speed and scale to effectively deliver superior investment returns, solutions, and service to our clients. Our team works closely with technology and global operations to digitally transform operational processes in advance of increasing business demands and complexity while concurrently increasing efficiency, reducing operational risk, optimizing people resources, and reallocating resources to value-add services.

We are seeking an exceptional Business Process Transformation Associate to contribute to various initiatives of broad and diverse scope with considerable impact on our organization. Your primary responsibility will be to accurately identify and document current state processes and design of the target state, working cross-functionally with impacted stakeholders.

In this role, you will drive and inspire change and collaborate with all levels of the organization in a meaningful, impactful way. If you have excellent prioritization skills and the ability to thrive in a dynamic, collaborative, and fast-paced environment with minimal supervision and within a team environment, we would like to hear from you!

This position may be based in Austin, TX or Newport Beach, CA. Relocation assistance will be provided.

About You
If the following describes you, let's talk!
  • You challenge the status quo - rejecting "good enough" and resourcefully imagining new ways to build a better mousetrap
  • A "big picture" thinker - grasping how projects support business objectives and how you play a meaningful role in our success
  • A problem solver - quickly gaining clarity on desired outcomes, understanding root problems, and identifying the best solutions
  • A standout teammate - enjoying helping others perform at their best and achieve their fullest potential
  • Intellectually curious - beyond just knowing the answer, you want to understand the "why" behind the answer
  • Thrives in a fast-paced environment - staying organized while juggling multiple priorities concurrently
  • Self-motivated - raising a high bar for yourself and reaching beyond the bare minimum of what's required
  • Have a keen attention to detail - you've already identified two typos in this job description
  • Share PIMCO's values of Collaboration, Openness, Responsibility, and Excellence, which allow us to bring the best to our clients and each other

  • Partner with teams to discover opportunities for change and transformation across business, operations, and technology
  • Document business processes, process mapping, flow (e.g., Visio, Lucid Charts), and complete user journey mapping (current) and facilitate the design of a future state
  • Identify and evaluate inefficiencies across the end-to-end workflows for process improvement
  • Understand digital technology fundamentals, including Agile Methodology, Design Thinking, and Software Development Life Cycle
  • Educate and mentor team members on Agile, Lean, and Design Thinking principles, providing them with tools for implementing the process in their work
  • Develop and implement change management programs for digitalization and emerging technology initiatives
  • Facilitate workstreams, determine the scope, and manage the implementation of digitalization initiatives
  • Deliver in Agile project management and software development methodology to develop solutions
  • Enhance employee and client experience by improving usability, accessibility, and connectivity of solutions
  • Contribute to inclusion and diversity initiatives, including culture building, employee resource groups, and various PIMCO-wide initiatives

Position Requirements:

  • Minimum of a Bachelor's Degree
  • 3 - 7 years of experience using Agile, Lean, and Design Thinking methodologies in small and large-scale programs
  • Process improvement activities, from identification to implementation to change management
  • Business Process Modeling and Notation 2.0 Standard (BPMN)
  • Project implementations/Project management
  • JIRA, Smart Sheet, and Confluence Wiki
  • Building budgets / ROI models to support transformation activities
  • Exposure to large organizational transformations is preferred


PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and well-being of you and your family. Benefits vary by location but may include:
  • Medical, dental, and vision coverage
  • Life insurance and travel coverage
  • 401(k) (defined contribution) retirement savings, retirement plan, pension contribution from your first day of employment
  • Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
  • Community involvement opportunities with The PIMCO Foundation in each PIMCO office
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