Executive Gallery Desktop Services Lead

Employer
PIMCO
Location
Newport Beach, USA
Salary
Competitive
Posted
Jun 25, 2022
Closes
Jul 13, 2022
Ref
15580421
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
About Us:

We are a leading global asset management firm with over 3,000 employees across 20 offices in 15 countries; we help millions of investors around the world pursue their financial goals.

We hire critical thinkers. People who thrive in a collaborative culture like ours where we solve real problems while building the future of finance.

You
  • Love technology, engineering and solving complex business problems.
  • Are excited to be part of a vibrant engineering community that values diversity, hard work, and continuous learning.
  • Love solving complex real-world business problems.
  • Recognize that cross-functional collaboration is a core component of success for the team.
  • Believe there are multiple ways to solve most technical problems and are willing to debate the trade-offs.
  • Have become a stronger engineer by making mistakes and learning from them.
  • Are a doer, someone who wants to grow their career and gain experience across technologies and business functions.

We
  • Continuously invest in a high-performance and inclusive culture, in which a diversity of backgrounds, experiences and viewpoints are celebrated and valued.
  • Encourage career mobility, so you can benefit from learning different functions and technologies, and we gain the benefits of your experience across teams.
  • Run technology pro bono programs that help the non-profit community and give our engineering community opportunities to volunteer and participate.
  • Offer education reimbursements and ongoing training in technology, communication, and diversity & inclusion.
  • Embrace knowledge sharing through lunch-and-learns, demos, and technical forums.
  • Consider our people to be our greatest asset-we will help you learn what PIMCO Technology has to offer so you can participate in activities that benefit your career while delivering impactful technology solutions.


Position Description:

PIMCO is currently seeking a highly technical Executive Desktop Services Lead to join our team in Newport Beach. This position will be the technical escalation point for Global End Users and Executives. The role requires a high level of technical proficiency and an individual with executive presence and good social skills. Must quickly and effectively diagnose, and resolve issues related to Apple, PC's, mobile devices, printers, and video conferencing. The organization is looking for an individual who is customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.

Responsibilities:
  • Providing onsite and remote support for PIMCO's IT organization and senior level executives on a daily basis
  • Serve as the escalation contact for the Executive team and Assistants
  • Front line of corporate technology, implementations, new technologies and preparing teams for use and supporting technologies through their lifecycle
  • Resolve technical issues and challenges quickly and effectively with minimal disruption to the end user
  • Provide L2 Support to Windows, Mac OS, and Linux platforms
  • Stay "on trend" in order to best recommend solutions and products that enhance productivity, needs, and expertise. Analyze technology issues and trends, determine root causes and resolve
  • Lead resolution requiring multi-functional support, working closely with support leads, operational and engineering staff, and other domain specialists to resolve issues
  • Provide feedback, quality assurance, and user acceptance testing for technology products and services.
  • Drive global strategies through process improvement and mentoring global support team members
  • Manage own time to fulfill tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by manager
  • Lead proactive support program to ensure that end point equipment is always up to date and in top quality
  • Enhance the technology experience of the Executives by showing them how to best use technology to deliver productivity and efficiency benefits
  • Setup and monitor high-priority meetings utilizing collaboration and AV services
  • Establish trust with the Leadership team by performing expert technical support while maintaining confidentiality and showing discretion
  • Regularly report on the state of Global Executives (client trending issues, ticket trends, etc.) to management
  • Excellent communication skills with the ability to adjust communications based on the audience


Position Requirements:

  • At least 5 years supporting internal desktop systems software and hardware, application training, and overall incident ownership and management
  • 3+ years working in support of desk side services with specific focus on supporting executive levels and their assistants
  • At least 3 years supporting Microsoft Desktop/Laptops, Apple technologies devices and network connectivity
  • Bachelor's degree or equivalent experience
  • Advanced knowledge of iOS and Android mobile devices
  • Knowledge of Office suite tools, Productivity tools: Office 365, Calendar, Zoom, WebEx & MS Teams
  • Excellent project and time management skills, ability to manage expectations in a deadline- driven environment and to balance strategic projects with day-to-day accountabilities
  • Strong proficiency in verbal and written communication
  • Must be comfortable working under pressure and supporting C Level Executives
  • Must possess excellent client facing skills and strong capacity to communicate and build trusted relationships
  • Work with external service providers and deliver the right services at the right time in a rapidly changing business environment
  • Tenacious, with good follow up and attention to detail
  • Excellent customer service skills, analytical troubleshooting abilities, and strong verbal and written communication skills to be able to produce clear and concise information. Work well within a team environment and keep superior informed on all issues


Benefits:

PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and well-being of you and your family. Benefits vary by location but may include:
  • Medical, dental, and vision coverage
  • Life insurance and travel coverage
  • 401(k) (defined contribution) retirement savings, retirement plan, pension contribution from your first day of employment
  • Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
  • Community involvement opportunities with The PIMCO Foundation in each PIMCO office

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