Employee Experience and Analytics Manager

PIMCO is a global leader in active fixed income. With our launch in 1971 in Newport Beach, California, PIMCO introduced investors to a total return approach to fixed income investing. In the 50+ years since, we have worked relentlessly to help millions of investors pursue their objectives - regardless of shifting marketing conditions. As active investors, our goal is not just to find opportunities, but to create them. To this end, we remain firmly committed to the pursuit of our mission: delivering superior investment returns, solutions, and service to our clients.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

Position Description

As the Employee Engagement and Analytics Manager, you will drive and implement a holistic employee listening strategy. That includes managing the core employee listening and engagement process, from designing relevant measurement strategies to developing and administering surveys to generating insights and analysis to share with HR Business Partners and Senior Leadership on key focus areas such as engagement, retention, diversity and inclusion, development etc. You will also help design and own the overall employee engagement strategy, including developing and implementing innovative employee engagement programs to address insights uncovered from the listening strategy. Above all, empathy and collaboration are needed. You will be working, consulting, and helping across many teams as an enabler with an opportunity to make a large impact.

Key Job Responsibilities

Survey Strategy, Administration and Governance (30%)

• Work with HR CoEs for requirements for Surveys and Action Planning
• Develop and socialize strategy for holistic employee listening surveys and action plans
• Identify relevant items and metrics to ask the right questions, provide meaningful insights and drive change
• Configure surveys as required (Pulse, Annual, Employee Life-cycle events like Onboarding, Exit, etc.) or custom surveys targeted to specific cohorts within the organization
• Partner with HR Communications on survey communications and launch
• Configure and maintain roles for various levels of users throughout the organization
• Partner with HR Tech for employee data integration, as needed

Reporting and Analytics (40%)

• Identify, configure and operationalize standard KPIs that could be measured and tracked periodically
• Derive, interpret and communicate analyses and insights to technical and non-technical audiences in HR
• Analyze textual data, apply principles of NLP to large volumes of open-ended comments and raise flags for potential ER issues, if needed
• Analyze usage and survey participation and provide insights to HR leaders helping them strategize on increasing participation, if needed Create strategy for additional tools for survey data analysis and reporting
• Research and provide insights on "Moments That Matter" in the employee-life cycle
• Apply statistical methods such as linear and logistic regression, correlation etc. to correlate employee engagement with other signals like business productivity, revenue and customer experience metrics

Actions and Communication (30%)

• Design holistic firm wide employee engagement strategy, including creating frameworks for firm-wide or business-specific action plans based on survey results, work with HR partners to implement with accountability
• Develop and execute effective marketing campaigns to communicate actions and impact across several channels and audiences

Position Requirements

• Must be able to work independently as well as within a team structure, and also leverage and support the greater People Analytics team to accomplish tasks
• Must excel at meaning-making and synthesizing data and information into coherent storytelling, recommendations and influence Work collaboratively in a relationship-oriented, matrixed, fluid, growing and complex environment and effectively manage stakeholder relationships
• Must have an understanding of employee experience/engagement research, synthesis and presentation concepts Must have an understanding of communication strategies and tactics, and best practices
• Demonstrate exceptional judgment and discretion when dealing with highly sensitive people data and business issues
• Must understand how employee experience and communication concepts work together to achieve maximum benefit for the organization

Technical Skills and Experience (Desired)

• Bachelor's degree in Human Resources, Statistics, Industrial and Organizational Psychology, Psychometrics, Sociology, Econometrics, or other Behavioral Sciences
• 4+ years of work experience directly supporting Employee Engagement/Experience survey administration
• 6+ years of hand-on experience in People Analytics and/or Employee Survey Analytics
• Strong understanding of survey methodologies, quantitative and qualitative research, and survey design principles
• Strong ability to understand sophisticated analytics topics and translate the analysis into simple language
• Experience with employee engagement surveys, employee lifecycle surveys, pulse surveys, and/or 360 surveys
• Intermediate to advanced knowledge of text mining, semantic analysis and experience working with both structured and unstructured data 2+ years of experience working with EX platforms like Glint
• Hands-on experience with data visualization tools like PowerBI or Tableau
• Experience in either R or Python or other statistical programming languages/software Ability to conduct statistical analysis independently
• Experience communicating and presenting to Senior Management Working knowledge of Workday, Glint, Workday Prism Analytics
• Experience working in a large, global organization, or one that is highly matrixed

PIMCO follows a total compensation approach when rewarding employees which includes a base salary and a discretionary bonus. Base salary is the fixed component of compensation that is determined by core job responsibilities, relevant experience, internal level, and market factors. The discretionary bonus is used to award performance and therefore is determined by company, business, team, and individual performance.

Salary Range: $ 117,000.00 - $ 139,000.00

Equal Employment Opportunity and Affirmative Action Statement

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.